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Delivery and Returns
How long will my delivery take?
  We aim to also dispatch standard delivery orders the same day provided items are in stock, transit can then be 2-3 days. At periods of high demand, orders may take longer to be processed. If an item is not in stock, the entire order may be delayed so please let us know if you require part shipment. The stock levels indicated on our website are not live meaning if you require an item urgently it is always advisable to contact our customer services department to check exact stock levels. Please note that we cannot 'reserve' stock, stock is only assigned to your order once an official order has been received.

If you have selected one of our next day delivery options, provided the order is received before midday (Monday-Friday), this will be dispatched the same day and received the following working day. We are unable to provide timed deliveries, instead we deliver between 8 and 5pm Monday - Friday. If you have restricted opening times, for example during school holidays, please let us know.

Chemicals that require a specialist courier, will take 4 - 5 days as standard. These cannot be placed on a next day delivery service.
Products (eg cultures) that require refrigeration may be delayed to ensure minimal transportation time, for example not sent over a weekend. If you require a temperature sensitive item (e.g. dry ice) for a specific date please contact us on 01785 227227.

Some items may take longer, for example bespoke water baths or specially imported microscopes. On such item's product page we endeavour to warn you of such delivery delays.
Are you a member of the 'Scotland Excel' contract?
  No. We believe in offering free delivery and competitive prices to the whole of Britain. Consequently, the prices you see on the website are the prices you pay no matter where you are based.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
When will my order be dispatched?
  If you have selected one of our next day delivery options, provided the order is received before midday, this will be dispatched the same day and received the following. We aim to also dispatch standard delivery orders the same day, transit can then be 2-3 days. At periods of high demand, orders may take longer to be processed.

Some items may take longer, for example bespoke water baths or specially imported microscopes. On such item's product page we endeavour to warn you of such delivery delays. In addition you will always receive a confirmation email once your order has been processed, this will advise of lead times.

Some products (eg cultures) that require refrigeration may be delayed to ensure minimal transportation time, for example not sent over a weekend. If you require a temperature sensitive item for a specific date please contact us on 01785 227227.
Returns & Exchanges
 
If you are not 100% happy with any product bought from us or simply have changed your mind, you can return it to us in its original condition within one month of purchase, for a full refund or exchange. No quibble.

Please contact us on 01785 227227 prior to sending and we shall email over the returns paperwork. Please ensure the item is resalable in its original packaging and we shall exchange or credit within 1 month. If you paid via credit card and would like a refund rather than a credit note please specify this when organising the return.

If you wish, we can arrange for a courier to collect; there is a £15 charge for this service.


Please note: Specifically sourced 'specials' are non-returnable unless agreed otherwise. In addition, we reserve the right to make a handling charge - full details can be found in our terms & conditions.


For full 
Terms & Conditions please click here >>

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