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Pricing and Billing
Do I have to pay VAT?
  Yes. All prices on the website are exclusive of VAT, once you 'checkout' the total inclusive of VAT will be calculated. Please note that some items, for example Sodium Chloride, count as a 'food item' and consequently are not eligible for VAT.
Once your order has been dispatched you will receive a VAT invoice both via email and in the delivery.
I have a question regarding my invoices.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. Please be aware that only orders that your have placed through the website will be shown, please contact customer services on 01785 227227 for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 5-10 business days from the time we receive your item(s). If paying on account, a credit note will be posted out to you to counteract the invoice you will already have been sent.
When will my credit card be charged?
  Your credit card will be charged once the order is in processing.

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