Delivery & Returns
An item is missing from my delivery.
Firstly, please double check the packaging inside the box as items can often get lost. If the item is small, for example cover slides, they may have been packed within another item, or if they need to be kept flat, for example hazard labels, they may have been packed between the cardboard box and the packing material. Please thoroughly check all boxes. If you are still missing an item please then contact our customer services department on 01785 227227 or email@example.com.
I received the wrong product.
If you feel that you have received the wrong product, please contact Customer Service within 72 hours of receiving the product on 01785 227257 or firstname.lastname@example.org.
How long will my delivery take?
We aim to despatch standard delivery orders the same day provided items are in stock, transit can then be 2-3 working days. At the point of high demand, orders may take longer to be processed. If an item is not in stock, the entire order may be delayed so please let us know if you require part shipment. The stock levels are not indicated on our website so if you require an item urgently it is always advisable to contact our customer services department to check exact stock levels. Please note that we cannot 'reserve' stock, stock is only assigned to your order once an official order has been received.
If you have selected one of our next day delivery options, provided the order is received before midday (Monday-Friday), this will be dispatched the same day and received the following working day. We are unable to provide timed deliveries, instead we deliver between 8 and 5pm Monday - Friday. If you have restricted opening times, for example during school holidays, please let us know.
Chemicals which are classified as "Hazardous Goods" under ADR regulations require a specialist courier and will take 4 - 5 days as standard. These cannot be placed on a next day delivery service.
Products (eg cultures) that require refrigeration may be delayed to ensure minimal transportation time, for example not sent over a weekend. If you require a temperature sensitive item (e.g. dry ice) for a specific date please contact us on 01785 227227.
Some items may take longer, for example bespoke water baths or specially imported microscopes.
Returns & Exchanges
If you are not 100% happy with any product bought from us or simply have changed your mind, you can return it to us in its original condition within one month of purchase, for a credit or exchange.
Please contact us on 01785 227227 prior to sending and we will email you the returns paperwork. Please ensure the item is resale-able and in its original packaging, to ensure a full credit can be given. If you paid via credit card and would like a refund rather than a credit note please specify this when organising the return.
If you wish, we can arrange for a courier to collect; there is a £15+VAT charge for this service.
Please note: Specifically sourced 'specials' are non-returnable unless agreed otherwise. In addition, we reserve the right to make a handling charge - full details can be found in our terms & conditions. We reserve the right to charge a restocking fee for returning goods.
For full Terms & Conditions please click here >>
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