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Pricing & Billing

I haven’t received my invoice.

Invoices get sent automatically to the finance email address on file when the order leaves our warehouse, we also send a hard copy along with the goods.

For copy invoices please email

Do I have to pay VAT?

Yes. As our website is a trade website all the prices are displayed exclusive of VAT, once you ‘checkout’ the total inclusive of VAT will be calculated.

When will I receive my credit note?

Credits get processed in batches every 2 weeks. If paying on account, a credit note will be posted out to you to counteract the invoice you will already have been sent. For updates on credit notes please email

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                        Tel No: 01785 227227

                        Lines open: 9am - 5pm