Pricing & Billing
I haven’t received my invoice.
Invoices get sent automatically to the finance email address on file when the order leaves our warehouse, we also send a hard copy along with the goods.
For copy invoices please email email@example.com
Do I have to pay VAT?
Yes. As our website is a trade website all the prices are displayed exclusive of VAT, once you ‘checkout’ the total inclusive of VAT will be calculated.
When will I receive my credit note?
Credits get processed in batches every 2 weeks. If paying on account, a credit note will be posted out to you to counteract the invoice you will already have been sent. For updates on credit notes please email firstname.lastname@example.org
Go back to Customer Service FAQ's